NDIS providers
NDIS Providers: The phone still rings while your team is with participants
A lot of those calls are roster changes, cancellations, and referrals, not only new enquiries. Wattle is the receptionist for disability support teams, allied health clinics, SIL providers, and support coordinators.
What Wattle handles
New participant and referral intake
Caller details, the requested service, the suburb, how funding is managed, and a preferred time to call back.
Existing participants
Availability, roster changes, cancellations, program times, and reschedules. A lot of the line is people you already support.
Questions about your services
Coverage, vacancies, waitlists, and what you offer, answered from the material you give Wattle.
A person, when it should be
Emergencies, clinical decisions, safeguarding and complaints, sensitive support needs, and account-specific invoice or funding-balance questions go to your staff.