The ground rules for every conversation.

Wattle provides AI-powered voice, messaging, booking, payment, workflow, and integration tools for businesses. Features may include phone numbers, WhatsApp calling, webchat, SMS, AI agents, transcripts, recordings, summaries, knowledge bases, and connections to third-party services.

You may use the services for your internal business operations, subject to these terms, any plan limits shown at purchase, and any separate written agreement with us.

The services are intended for business use in lawful jurisdictions. You are responsible for determining whether Wattle is suitable for your industry and legal obligations.

You must be at least 18 years old and legally capable of entering this agreement. Registration details must be accurate, current, and complete.

You are responsible for activity under your account, keeping credentials confidential, maintaining appropriate access for your team, and promptly telling us about suspected unauthorised access. You must not share accounts in a way that bypasses plan or security controls.

Organisation owners and administrators may manage workspace access and content. If your access was provided by an organisation, that organisation controls your workspace membership.

Wattle uses artificial intelligence to generate speech and text and to take configured actions. AI output can be incomplete, inaccurate, or inappropriate. You must review your agent configuration and apply human judgement before relying on outputs for material decisions.

Wattle is not an emergency service. You must not use or promote an AI agent as a substitute for calling emergency services, and you must provide an appropriate alternative for urgent situations.

AI output is not professional medical, legal, financial, or other regulated advice. You must not rely on it as such or configure an agent to provide regulated advice unless you have independently established that the use is lawful, appropriately supervised, and fit for purpose.

You must not misrepresent an AI agent as a human where disclosure is required by law or where doing so would be misleading.

You control the purpose, configuration, recipients, and content of communications made through your workspace. You are responsible for:

• providing required notices and obtaining consent for AI interactions, recording, transcription, messaging, and direct marketing;
• complying with privacy, surveillance, telecommunications, spam, consumer, employment, and industry-specific laws;
• ensuring contact lists, instructions, prompts, knowledge content, and connected-account data are lawful and accurate;
• testing agents before use and monitoring their operation;
• maintaining a reasonable process for human escalation and handling complaints; and
• following the policies and acceptable-use requirements of communications and integration providers.

You must have all rights, permissions, and lawful bases needed for information you submit or instruct Wattle to process.

You must not use the services to:

• break the law, infringe rights, deceive, defraud, harass, threaten, discriminate, exploit, or cause harm;
• send unlawful spam, conduct prohibited telemarketing, impersonate others, or contact people without required consent;
• promote illegal drugs, unlawful gambling, sexual exploitation, violence, hate, scams, or other unlawful or seriously harmful activity;
• introduce malware, overload the service, bypass security or access controls, probe vulnerabilities without permission, or interfere with other users;
• scrape, systematically extract, reverse engineer, copy, resell, or create a competing service from Wattle except where applicable law expressly permits it;
• access another tenant’s data, obtain credentials improperly, or conceal the origin of communications; or
• use Wattle in a way that causes us or a provider to breach law, policy, or contractual obligations.

We may investigate suspected misuse and cooperate with regulators, courts, providers, or law enforcement where legally required.

Wattle and its licensors own the services, software, designs, documentation, trademarks, and other platform materials. These terms do not transfer that ownership to you.

We grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the services for your internal business operations while your account remains authorised and compliant with these terms.

If you voluntarily provide feedback or suggestions, you permit us to use them without restriction or compensation. You are not required to provide feedback.

You retain ownership of content and data that you or your users submit to Wattle, including prompts, agent instructions, business documents, messages, recordings, and transcripts (“Customer Content”).

You grant us a non-exclusive, worldwide, royalty-free licence for the duration reasonably needed to host, copy, transmit, process, display, and otherwise use Customer Content solely to provide, secure, support, and comply with legal obligations relating to the services.

You are responsible for Customer Content and warrant that its collection, use, and submission do not violate law, confidentiality obligations, or third-party rights.

Prices, billing periods, usage allowances, and any additional provider or usage charges are shown at purchase or agreed separately. Unless stated otherwise, fees are in Australian dollars and may be subject to GST or other applicable taxes.

Stripe processes payments using the methods offered at checkout. By starting a subscription, you authorise recurring charges until cancellation. Subscriptions renew for the same billing period unless cancelled.

You can manage or cancel a subscription through the Stripe billing portal available in Wattle. Cancellation takes effect at the end of the current paid billing period. Payments are non-refundable except where required by law or expressly agreed by us.

We may change fees by giving notice in accordance with applicable law. A fee change applies from the next renewal after the notice period. We may restrict paid features if an amount is overdue.

Wattle depends on third-party AI, cloud, telecommunications, payment, and integration services. Your use of a connected service may also be governed by that provider’s terms, policies, availability, pricing, and account permissions.

You authorise us to exchange information with providers as needed to operate connections you enable. You are responsible for your provider accounts and charges unless we expressly include them in your Wattle plan.

We are not responsible for third-party services outside our reasonable control. Changes or outages at a provider may limit or interrupt Wattle features.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. It forms part of these terms.

If you process personal information through Wattle, you are responsible for your own privacy notices, consents, instructions, retention decisions, and responses to people whose information you control.

We work to keep Wattle available and reliable, but do not guarantee uninterrupted or error-free operation unless a separate written service-level agreement says otherwise. Maintenance, provider incidents, network conditions, and events beyond our control may affect the service.

We may improve, replace, limit, or discontinue features. Where a change materially reduces a paid service, we will give reasonable notice when practicable.

We may update these terms. Material changes will take effect after reasonable notice where practicable; other changes take effect when published with a revised effective date. Continued use after the effective date means you accept the updated terms.

These terms apply while you use the services. You may stop using Wattle at any time and may cancel paid subscriptions as described above.

We may suspend or restrict access where reasonably necessary to address non-payment, security risk, provider requirements, suspected unlawful use, material breach, or harm to Wattle or others. Where reasonable, we will give notice and an opportunity to fix the issue.

We may terminate an account for a material breach that is not fixed within a reasonable time, an unfixable serious breach, insolvency, legal requirement, or discontinuation of the service. Terms that by nature should survive termination—including ownership, payment, liability, indemnity, and dispute provisions—continue to apply.

You are responsible for maintaining copies of information you need and exporting available data before account closure. Although we use safeguards and backups to support the service, no storage system eliminates all risk of loss.

After termination, we may delete or de-identify Customer Content in accordance with our retention practices, customer instructions, and legal obligations. Information may remain temporarily in backups or where retention is legally required.

Nothing in these terms excludes guarantees, warranties, rights, or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Subject to those rights, the services are provided “as available”. To the maximum extent permitted by law, we exclude implied warranties and do not warrant that Wattle will be uninterrupted, error-free, suitable for every use, or that AI output will be accurate or complete.

You remain responsible for business decisions, communications, legal compliance, and actions taken through your workspace.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, business opportunity, or anticipated savings.

To the maximum extent permitted by law, Wattle’s total aggregate liability arising out of or relating to the services or these terms is limited to the fees you paid to Wattle during the 12 months immediately before the event giving rise to the claim.

These limitations do not apply where liability cannot lawfully be limited, or to your payment obligations, fraud, wilful misconduct, infringement of intellectual property rights, or indemnity obligations.

To the extent permitted by law, you indemnify Wattle and its officers, employees, and contractors against third-party claims, losses, and reasonable costs arising from your unlawful use of the services, Customer Content, communications, breach of these terms, or infringement of another person’s rights.

We will give reasonable notice of a covered claim and allow you to participate in its defence. You may not settle a claim in a way that admits fault by or imposes obligations on Wattle without our written consent.

Before starting court proceedings, a party must give written notice describing the dispute. The parties will then try in good faith to resolve it for 30 days. This does not prevent either party seeking urgent injunctive or interlocutory relief.

These terms are governed by the laws in force in Australia. Each party submits to the jurisdiction of courts with competent jurisdiction in Australia.

These terms, our Privacy Policy, and any separate written agreement between you and Wattle form the entire agreement about the services. A separately signed agreement prevails to the extent of a direct conflict.

You may not assign this agreement without our written consent. We may assign it as part of a restructure, financing, merger, acquisition, or transfer of the relevant business.

A delay in enforcing a right is not a waiver. If a provision is unenforceable, it will be adjusted or removed only to the minimum extent necessary, and the remaining terms continue. Neither party creates a partnership, joint venture, employment, fiduciary, or agency relationship with the other.

Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices and agreements may be provided electronically.

For questions, complaints, or formal notices about these terms, contact: